This is the Complaints Department – how can I help you?

Comfort V’s resolution.  I have a complaint to make! Specifically about the amount of complaining that goes on. Go on, tell me, list it right now – what’s one thing/person/situation that’s really winding you up right now? Something that’s been frustrating for a while. Go: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Okay. Now list for me the last person you told about this problem:  ________________________________________________________________________________ And, just for good measure – what would be a great resolution for you to this totally annoying sitch? What do you want to happen? What would fix it? ________________________________________________________________________________________________________________________________________________________________ Roger that. So – here’s the thing. What is horribly common with most ongoing complaints, is that pretty much most of the time we don’t take the complaint to the person or place who can actually do something about it. We complain to our spouse about the marketing department delivering creative late again. We complain to our peer that one of our staff or our boss isn’t pulling their weight. We complain to our best friend that our partner doesn’t help round the house enough. We tell the boys that the golf pro is always late turning up for the scheduled lesson. We tell the lady in the coffee shop on the adjacent table that the coffee is good but the cake is a bit dry. We tell the girls that the daycare doesn’t do as much educational play as they should. We tell everyone on Facebook that the flight was delayed. And so on. Essentially we take our complaints  – not to the Complaints Department  – but to Menswear… Read more